336 Responsible Gaming
336 believes that digital entertainment is most meaningful when enjoyed within healthy, controlled boundaries. This page provides guidelines, self-exclusion tools, and support resources to help every user in Malaysia play safely and responsibly.
Gaming is for entertainment. Know your limits.
336's Commitment to Responsible Gaming
336 is committed to providing a safe, fair, and responsible entertainment environment for all users in Malaysia. We believe that online gaming should remain an enjoyable leisure activity, not a source of stress or financial hardship.
As part of this commitment, 336 offers a range of self-exclusion tools, best practice guides, and support channels to help every user manage their activity responsibly. We also support public awareness efforts around the risks of excessive gambling and the importance of maintaining a healthy life balance.
Our core principle is this: the safety and well-being of our users matter more than any business profit. This responsible gaming policy is part of the core values that shape how we run our platform.
Our Core Values
- Full transparency in every transaction
- Easily accessible self-control tools
- Empathetic user support
- Protection for vulnerable individuals
- Promotes a healthy work-life balance
Recognise the Signs of Problem Gambling
It's important to recognise the early warning signs that your gaming habits may be becoming problematic. Catching them early allows you to take corrective steps before things get more serious.
Watch out for the following signs in yourself or someone you care about:
- Feeling the urge to wager more money to get the same level of excitement
- Attempting to recover losses by continuing to play (chasing losses)
- Lying to family or friends about your gambling activity and the amounts wagered
- Neglecting work, family, or other responsibilities due to gambling
- Feeling restless, irritable, or uncomfortable when you are unable to play
- Using money set aside for basic necessities on betting instead
Ask Yourself
Answer these questions honestly:
- Do you end up playing longer than you planned?
- Do you find yourself thinking about betting all the time?
- Is gambling affecting your personal relationships?
- Have you ever tried to stop but couldn't?
- Have you borrowed money to play?
If you answered "yes" to more than two questions, consider seeking help or making use of our self-control tools.
Tips on Setting Time & Budget Limits
One of the most effective ways to keep gaming a form of entertainment is to set clear limits before you start playing. These limits should be decided when you are calm and clear-headed, not in the middle of a gaming session.
Time Limit
- Set a maximum duration for a single gaming session
- Use a phone timer or alarm to signal when your session time is up
- Take a break of at least 15 minutes for every hour of play
- Avoid playing late at night when your judgement is impaired
Budget Limit in MYR
- Set a maximum amount in MYR that you can afford to lose without affecting your everyday needs
- Treat money spent on betting as an entertainment cost, not an investment
- Never bet money that is needed for bills, food, or your family's essentials
- Stop your session once you hit your daily or weekly budget limit, no exceptions
Self-Control Tools on the 336 Platform
Deposit Limit
336 users can set daily, weekly, or monthly deposit limits in RM through their account settings. Once a limit is in place, the system will not allow any deposit that exceeds that amount within the selected period.
Break & Cooling-Off Period
If you feel like you need a break, you can request a temporary cooling-off period that restricts access to your account for a set duration. This gives you the space to reflect on your gaming habits.
Self-Exclusion
For users who need a more decisive step, self-exclusion allows you to request a full account closure for an extended period. Contact the 336 support team for more details on this option.
To access or update your self-exclusion settings, log in to your 336 account and go to the personal settings section. Our support team is on hand if you need further guidance.
Minor Protection
336 strictly prohibits anyone under the age of 18 from using any of its betting or online gambling services. Our registration process requires age and identity verification for every new account.
If you are a parent or guardian, we encourage you to take the following steps to protect the children and teenagers in your home:
- Use parental control software on devices that are shared or accessible to children
- Never save your password or gambling account login details in an easily accessible place
- Log out of your 336 account after every session, especially on shared devices
- Have an open conversation with your children about the risks of gambling and the importance of financial responsibility
336 will investigate and close any account suspected of being created or used by an underage individual. This is a non-negotiable policy to protect the younger generation in Malaysia.
Life Balance & Seeking Professional Help
Healthy gaming starts with a balanced lifestyle. Make sure betting takes up only a small portion of your leisure time and never gets in the way of your relationships, work, health, or personal finances.
A few tips to help you maintain a healthy balance:
- Make betting one of many leisure activities, not your only one
- Spend quality time with family and friends, free from device distractions
- Stay physically active and take care of your overall mental wellbeing
- Take care of your essential financial obligations before considering any betting activity
If you or someone you know needs help with a gambling problem, do not hesitate to seek professional support. Speaking to a doctor, a counsellor, or calling a mental health helpline in Malaysia is a courageous and sensible step.
The 336 support team is also ready to listen and help you use the self-control tools available on our platform. Reach us through the channels below or visit FAQ for additional guidance.
Contact 336 Support
Our team is ready to help you with self-exclusion settings, account enquiries, or any concerns related to responsible gaming.